Free service answers questions and helps the Portuguese people to recycle better
The "Recycling Hotline" (*Linha da Reciclagem*) marks its fifth anniversary on October 27, having handled over 250,000 inquiries and issues. Established by the EGF Group and its 11 concessionaires, this free, nationwide public service aims to connect citizens with waste management and recycling systems. It provides answers to questions, collects suggestions and complaints, forwards these matters to the relevant entities, and tracks the subsequent responses.
Requests for information were the most common type of interaction, accounting for over 100,000 entries, followed by complaints (over 75,000) and service requests (over 50,000). Between 2022 and 2025, the annual volume of contacts and issues rose from 34,635 to 59,532—a 72% increase that reflects both growing usage and the trust users place in the service.
Common questions from users include how to dispose of specific types of packaging, how door-to-door selective waste collection works, and whom to contact when a recycling collection point (*ecoponto*) is damaged or malfunctioning. Schools, associations, and businesses can also reach out for information or to request environmental awareness materials.
Users frequently praise the service for its availability, rapid response times, and the professionalism of its staff. The hotline has also facilitated the recovery of personal items, supported local initiatives, and coordinated the installation or replacement of recycling collection points in collaboration with the responsible teams. Furthermore, complaints serve as a valuable tool for identifying issues, following up on reported problems, and improving the service overall. The "Linha da Reciclagem" (Recycling Helpline) is free of charge and can be accessed via the toll-free number 800 911 400, by email at atendimento@linhadareciclagem.pt, through the website www.linhadareciclagem.pt, or via the "Linha da Reciclagem" app, available on the App Store and Google Play.
The "Linha da Reciclagem" invites everyone to seek clarification, share suggestions, and report issues that require attention. It reaffirms its commitment to providing a free, accessible, and locally-oriented public service, helping to increase citizen participation in recycling and improve the country's environmental performance.